How Can We Help You?
Get technical assistance, report parsing bugs, or suggest features for our browser extensions and RAG editor suite.
Email Support
Reach out directly to our engineering team for operational support or partnerships.
Bug Reports
Found a parsing bug or layout rendering issue? Send us a description and sample file.
Common Troubleshooting Steps
Q1: Why is my PDF file failing to convert?
If a PDF fails to parse, it is likely a scanned image PDF rather than a vector text-layered PDF. To convert scanned documents, select our **Image to Markdown** OCR utility instead.
Q2: Chrome Extension CSP worker errors
Update to the latest version of the ILoveMD extension (v1.0.4+). We resolved Manifest V3 CSP restrictions by parsing ArrayBuffers natively inside the window scope without external worker scripts.
Q3: How do I report a missing table structure?
Please email our support desk at **support@ilovemd.online**, strip any sensitive information from your document, and attach a sample file. We will tune our 2D spatial coordinate parser to support your table layout.